Frequent Asked Questions
Liquality is the One Wallet for All Chains.
With the Liquality Wallet, users can manage their crypto assets and access the decentralized web across many blockchain ecosystems: Ethereum, Bitcoin, Rootstock, Polygon, Avalanche, Binance Smart Chain, Near, Arbitrum, and Optimism.
Liquality users can access various swap providers that enable native and cross-chain token exchanges and manage their Multichain NFTs Collection directly inside our interface (feature enabled for Ethereum, Solana, Polygon, and Arbitrum).
In this article, we explain how to use the basic features of the Liquality Wallet extension. This is a living document that will continue to be updated over time.
Document last updated: 2022-09-06, wallet version 0.72.0
Table of Contents
- What is the Liquality Wallet?
- How can I install the Liquality Wallet browser extension?
- How can I update my Liquality Wallet?
- How can I create a new wallet?
- I’m having an issue with my Liquality Wallet. What can I do?
Restoring and Backing Up Seed Phrases
- How can I import an existing wallet using a seed phrase?
- How can I import an existing wallet using a private key json file?
- Where can I find and backup my seed phrase?
Transacting and Swapping
- How can I find and copy my address?
- How can I receive tokens to my Liquality Wallet?
- How can I send a transaction from my Liquality Wallet?
- Which token pairs can I swap within the Liquality Wallet?
- What is the minimum swap size?
- How can I start a swap within the Liquality Wallet?
- Does Liquality charge fees?
- How can I swap through Uniswap within the Liquality wallet?
Custom Tokens and Networks
- How can I add custom tokens to my Liquality Wallet?
- How can I remove custom tokens from my Liquality Wallet?
- How can I add a custom RPC network to my Liquality Wallet?
Q: What is the Liquality Wallet?
The Liquality Wallet is a browser extension for managing crypto assets and accessing the decentralized web. Ethereum, Bitcoin, Rootstock, Polygon, Avalanche, Binance Smart Chain, Near, Arbitrum, and Optimism applications and move assets between them through one click, cross-chain swaps.
Q: How can I install the Liquality Wallet browser extension?
To download and install the Liquality Wallet, go to our official chrome store listing in Chrome, Brave, or Edge and install the extension safely from the Chrome Web store.
Always double-check that the extension ID matches: kpfopkelmapcoipemfendmdcghnegimn
Like other browser-extension wallets, Web3 Injection for using dApps requires permissions to read and change all your data on the websites you visit. Liquality never actually reads any data on the websites you visit - the permission allows us to inject the Web3 API. You can check our source code here.
Q: How can I update my Liquality Wallet?
Your wallet should update automatically. However, here are the steps in case your wallet hasn’t automatically updated:
BEFORE anything else: Always double-check you have the correct seed phrase backed up.
Check the current version you have installed. Go to Settings, and check the version at the bottom.
Once you’ve checked the version, go to https://chrome.google.com/webstore/detail/liquality-wallet/kpfopkelmapcoipemfendmdcghnegimn
If your version is older than the current version, you can "Remove extension" at the bottom of that page and redownload the extension. BUT BEFORE YOU DO: please know that your wallet activity will be erased after you re-install your Liquality wallet, as your activity history only lives inside the current installation. So if you re-install, you will see a blank state.
Alternatively, you can activate the Chrome Developer mode by right-clicking on top of the Liquality extension Icon, then go to ‘Manage extensions’ and start the Developer mode. If you can't find the ‘Manage extensions’ button, copy this link and paste it into the search bar: chrome://extensions/?id=kpfopkelmapcoipemfendmdcghnegimn . With this feature, you can manually update your Liquality wallet by clicking on the ‘Update’ button that will be available every time a new version comes up.
Q: How can I create a new wallet?
To create a new Liquality wallet, you can install it in any of the supported browsers (Chrome, Brave, or Edge) from our official page, then follow the steps to create a new seed phrase. Please remember to back up the newly created seed phrase correctly.
See: Q: How can I install the Liquality Wallet browser extension?
Q: I’m having an issue with my Liquality Wallet. What can I do?
If you encounter an issue, do not uninstall your Liquality wallet, please message us on our support channel in Discord.
Restoring and Backing Up Seed Phrases
Q: How can I import an existing wallet using a seed phrase?
If you just installed a new version of the Liquality Wallet, you can click on “Import with seed phrase,” then import your 12 or 24-word seed phrase.
Similarly, to restore an old seed phrase in your Liquality Wallet, you can (1) lock your wallet, (2) click on ‘Forgot password? Import with seed phrase’, (3) then enter your 12 or 24-word seed phrase to restore your wallet.
Note: as of 2022-09-06, multiple accounts are not yet supported. As a result, you may see a discrepancy between the balances your Liquality Wallet shows vs. your actual balance associated with your seed phrase.
Q: How can I import an existing wallet using a private key json file?
You can’t yet import a private key into your Liquality Wallet as of 2022-09-06; only seed phrases. However, this feature will be in development in the coming months.
Q: Where can I find and backup my seed phrase?
When you create a new wallet inside the Liquality Wallet, you will be prompted through a series of steps to backup your seed phrase.
If you want to access your seed phrase again, you can: Go to the top right hamburger menu in the Liquality Wallet extension > Backup Seed > Write down your 12 word seed phrase in order. The seed phrase is the only way to restore your wallet. Write it down, verify it and then store it securely. Only you have access to this seed phrase - our team cannot access it and will not be able to help you recover your funds.
Note: this single seed phrase derives the private keys to all your crypto (Bitcoin, Ethereum, etc.) - please handle with caution!
Q: How can I use dApps with the Liquality Wallet?
Before using an dApp, first go to the menu button, select Settings, then toggle on the “Default Web3 Wallet” option.
Afterward, go to the "Connect dApp" dropdown selector and choose the blockchain where the dApp is.
Then go to the dApp (make sure you are on the correct URL) and try to connect again by selecting the “Injected” option or “MetaMask”. You can check a list of dApps for each blockchain on our website.
Tip: Try having a dedicated browser for each wallet extension (eg. chrome for liquality, brave for metamask) to minimize your chances of bugs and optimize your experience.
Q: How can I find and copy my address?
Click on the asset you’re interested in seeing the full address for. In the main area, under the balance you’ll be able to see the address of that specific asset. Click the address to copy it to your clipboard. Always double check you’ve copied the correct address before broadcasting a transaction to the network.
Q: How can I receive tokens to my Liquality Wallet?
Select the asset you’d like to receive, use the “Receive” button on the right, then either scan your QR code or copy your address. Then from another wallet, send the amount to your Liquality Wallet address.
Q: How can I send a transaction from my Liquality Wallet?
Select the asset you’d like to send, use the “Send” button on the left, type an amount you’d like to send (make sure you have enough for mining fees), adjust the network speed/fee accordingly, click “Review”, then confirm.
Q: Which token pairs can I swap within the Liquality Wallet?
You can verify this information on the swap page.
Have a request? Let us know.
Q: What is the minimum swap size?
Each swap provider has a different requirement. The select page for the trading pair on the wallet will show you the minimal amount needed for that specific swap.
Q: How can I start a swap within the Liquality Wallet?
See Q: How can I receive tokens to my Liquality Wallet?
After creating your wallet, you’ll need to add funds to your Liquality Wallet. Then select the pair you want to swap, enter in the amount you want to swap, adjust the network fees, read the terms, and if you agree with the quote, click ‘Confirm’ so the swap process can start. You can always change the network to Testnet and try to make a swap, but remember, the funds on Testnet are for testing purposes only.
Q: Does Liquality charge fees?
Liquality does not charge fees for transactions or swaps. However, the market rate for a pair is determined by the swap providers, who usually charge a 1% spread. Additionally, users will need to pay mining fees, which are charged by the network.
Q: How can I swap through Uniswap within the Liquality wallet?
To use Uniswap as your swap provider, first select an Ethereum asset, like ETH, then click ‘Swap’. Select another Ethereum asset as your destination - in this example, we’re going from ETH to USDC.
In the wallet you’ll see the swap provider on the ‘Rate’ area. You will likely see a quote here from Uniswap, 1inch, or another swap provider. If you see Uniswap already, then simply select the network fees you’d like to use, click “Review”, then “Initiate Swap” accordingly.
However, if you don’t see Uniswap, you can click “See all 3 quotes” and manually select Uniswap. Then select your network fees, click “Review”, then ‘Initiate Swap’ accordingly.
You can click on “Swap Types” to learn more about the different swap providers within the Liquality Wallet.
If you have suggestions for new DEXes / dapps you’d like to see natively integrated within the Liquality Wallet, let us know through our feedback form or our Discord channel.
Of course, you always have the option to manually connect to Uniswap and swap through their interface rather than directly within the Liquality Wallet - see Q: How can I use ETH dapps with the Liquality Wallet?
Custom Tokens & Networks
Q: How can I add custom tokens to my Liquality Wallet?
Go to the Menu button in the top-right corner, then select “Manage Assets”.
You’ll see a screen with all assets displayed and a search bar.
If you can’t find the token you want, you can click on the “Add Custom Token” button and fill in the required information (Contract Address, Decimals, Chain, Name, and Symbol).
Make sure to double-check that you’ve filled out the token information correctly. You can find a custom token’s information on block explorers like Etherscan.
Q: How can I remove custom tokens from my Liquality Wallet?
As of 2022-09-06, you can’t yet remove custom tokens, though you can hide custom tokens under the Manage Assets tab by toggling off the asset. We expect to add the ability to remove tokens completely in a few months.
Q: How can I add a custom RPC network to my Liquality Wallet?
As of 2022-09-06, you can’t yet add a custom RPC network.